A NEW Revolutionary Approach to
De-escalation & Emotional Intelligence
That Can't be Found Anywhere Else in the World

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Welcome Aspiring De-escalation Masters To…

The #1 De-escalation System … guaranteed to help you diffuse conflict, and bounce back after exposure to rude, angry, and aggressive behaviour … in minutes 

Experience TOTAL control of your life again. Save hours in your day from dealing with problem people and piles of paperwork, and spend more time doing what you love.  

Do you want to: 



I spend hours with angry, challenging, and repeat clients during work.

I save hours of time. I de-escalate anyone in minutes and nip repeat clients in the bud, so they do not sap my time ever again.

I spend hours decompressing and managing my stress after work, from dealing with angry, challenging, and repeat clients all day.

I can bounce back from stressful clients in minutes. I now spend my free time doing the things I enjoy and hanging out with the people I love.

I despise work. I am not cut out for this anymore.

Work gives me purpose. I get to help people and add value to their lives. I make a difference.

I request help from my boss and colleagues often to deal with challenging clients.

I impress my boss and colleagues with my De-escalation skills.

I have no clue what to do or say when speaking with angry and challenging clients.

I have calm yet fierce confidence. I control every single situation. De-escalation is my secret weapon.

I am not in control of my life. Others take up all of my time, making me feel burned out and exhausted every day.

I have total control of my life. No one else ever gets to have control over my life or my time every again.

Do you ever feel like?

  1.  You waste hours dealing with angry people.
  2.  You waste hours trying to de-stress during and after work.
  3.  You would be more confident at work if you were a de-escalation master. 
  4.  You would rather spend less time with problem customers, and more time doing what you love.
  5.  You would be a more valuable employee if you were more efficient in de-escalation. 

If the answer to any of these is yes – keep reading!  

Can you imagine?

  • Having total control of your life
  • Being the most valuable member on your team & landing that promotion you have always wanted 
  • Saving hours during and after work, allowing you to do more of what you love in life 

This is 100% possible for you – I know this because I’ve been exactly where you are now. This proven system will make you a De-escalation Master!   

If you’re looking to master De-escalation,  YOU’RE IN THE RIGHT PLACE. 

Hi, I'm Dr. Yasmeen

I teach Resiliency & De-escalation to individuals, businesses, and government organizations. I am a mission driven entrepreneur, a research connoisseur, and a passionate professor.

Since beginning my training and research in 2011, I have written many scholarly peer reviewed publications that have been downloaded and read thousands of times. I am an expert in De-escalation, contacted weekly for my expert opinion, constantly interviewed on news channels, newspapers, and podcasts across US and Canada. I have trained thousands of professionals in my revolutionary approach that is proven to decrease violence by 41%, decrease time with problem clients by 41%, decrease complaints by 20%, and increase participant confidence by 32%.

I infuse my lessons with easy-to-use models, case-studies, and scenarios that create a memorable experience to make learning fun and engaging.

Before taking the leap into full-time entrepreneur life, I spent 10 years developing evidence-based de-escalation training programs, travelling around the US and Canada hosting workshops, and leading virtual international training sessions.

What Others Are Saying?

"The training provided our staff with tangible skills in an easy to follow model to help de-escalate a wide range of conflicts and conversations... our staff has reported feeling more comfortable engaging in these conversations... I would not hesitate to recommend this training. All organizations have difficult conversations. This training will give employees the skills to feel confident while engaging with them.
University Residence Manager
"We get a lot of inquiries from students or parents who may be in distress or are escalated or upset, so taking Dr. Krameddine's de-escalation training this year really helped us feel more empowered ... and confident in handling supporting our students and their parents as well as informed on what steps and actions we can take to handle the conversation supportively and safely and make sure our staff feel psychologically safe..."
University Student Services Team Lead
"This course has given me useful skills I use on a daily basis and I would encourage anyone to reach out to Dr. Krameddine... This course has changed me monumentally on how I approach situations. It was a positive experience to take this course and if you or your organization is interested in improving, this course is the course for you."
Housing Professional

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Resiliency and De-escalation
Training Academy