I teach Resiliency & De-escalation to individuals, businesses, and government organizations. I am a mission driven entrepreneur, a research connoisseur, and a passionate professor.
Since beginning my training and research in 2011, I have written many scholarly peer reviewed publications that have been downloaded and read thousands of times. I am an expert in De-escalation, contacted weekly for my expert opinion, constantly interviewed on news channels, newspapers, and podcasts across US and Canada. I have trained thousands of professionals in my revolutionary approach that is proven to decrease violence by 41%, decrease time with problem clients by 41%, decrease complaints by 20%, and increase participant confidence by 32%.
I infuse my lessons with easy-to-use models, case-studies, and scenarios that create a memorable experience to make learning fun and engaging.
Before taking the leap into full-time entrepreneur life, I spent 10 years developing evidence-based de-escalation training programs, travelling around the US and Canada hosting workshops, and leading virtual international training sessions.